As a condition of employment, all Roanoke Chowan Community Health Center new hires are required to be COVID-19 vaccinated prior to your first day of employment. Accommodations to begin the vaccination process can be scheduled with RCCHC’s Occupational Health on your first day should you choose to do so. In accordance with the American with Disabilities Act (ADA), reasonable accommodations can be made for employees with disabilities that prevent them from receiving the vaccine. Similarly, Title VII of the Civil Rights Act of 1964 requires employers to provide reasonable accommodations for individuals who notify us of sincerely held religious beliefs that prevent them from receiving the vaccine.

Title: Information Technology Systems Support Specialist
Reports To: Information Technology Director
Direct Reports: N/A
Classification/Category: Admin Level II
Committee(s) / Workgroup(s): Member of Safety Committee
Work Status: Hybrid
Salary Range: $69,125.48 – $90,384.58

Stipend(s): $50/monthly for mobile phone and expense reimbursement for mileage
Status: Exempt

Summary of Position
The Information Technology (IT) Systems Support Specialist will have an extensive knowledge of computer hardware, with hands on experience in software and internet applications, wired and wireless networks, operating systems, and printer hardware. The IT Systems Support Specialist will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

RCCHC Mission, Vision and Values

Mission: To provide patient centered, high quality, compassionate health care, responsive to the diverse needs of the people we serve.

Vision: To be recognized as a transformational provider of healthcare: empowered, owned and supported by the people we serve.

Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted

Population Served

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.

Minimum Qualifications

Ability to read, write and comprehend instructions in the English language. Communicate effectively.

Establish a good relationship with all departments and staff members. Interact in a respectful and professional manner. Able to travel to other RCCHC sites. Understanding of, and sensitivity to, the diverse populations, socioeconomic, cultural and ethnic backgrounds to the communities we serve.

Education: Associate’s degree in computer science, or related field required, Bachelor’s degree preferred

Experience: Minimum five years of information technology experience required

Certification(s)/Licensure: IT certification(s) from Microsoft or CompTIA preferred

Knowledge:

Knowledge of domain administration
Knowledge of the principles and practices of IT administration
Knowledge of information security and data privacy principles.
Knowledge of diverse computer systems, network(s) and software
Knowledge of Microsoft Office 365 applications
Knowledge of organizational policies and procedures to manage operations and ensure effective utilization of IT systems/infrastructure

Skills:

Skill in exercising a high degree of initiative, judgment, and discretion
Skill in analyzing situations accurately and taking effective action
Skill in establishing and maintaining effective working relationships with organizational staff
Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives
Skill in maintaining confidentiality

Abilities:

Ability to plan, organize, and integrate priorities and deadlines
Ability to create an atmosphere that encourages collaboration, motivation, innovation, and high performance and maintains high level of visibility
Ability to identify, analyze, and interpret complex data and resolve operational problems
Ability to evaluate and make recommendations for continuous IT improvement
Ability to evaluate and make recommendations for continuous IT risk mitigation
Ability to anticipate and react calmly in emergency situations
Ability to communicate clearly and effectively orally and in writing
Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software

Essential Functions

Administration of all Active Directories and Microsoft Office 365 applications
Ensure security and privacy of networks and computer systems
Install, configure, and manage software and associated functionality according to RCCHC specifications
Install, configure and maintain data hardware and cabling, computer and printer hardware, wired and wireless network equipment
Provide IT support to users and be a point of contact for help desk support
Participate in the planning, implementation, management, monitoring and upgrading of security hardware/software
Participates in development of IT plans, structure and objectives for organization
Participates in the evolution and refinement of IT processes
Participates in professional development activities to keep current with trends, applications and equipment
Troubleshoot to identify and resolve problems in a timely manner
Maintain hardware and software inventory
Maintain records/logs of repairs and fixes
Maintains compliance with governmental regulations and industry requirements
Maintain compliance with HIPAA requirements and standards to guarantee patient confidentiality
Maintain compliance with OSHA requirements and other regulatory agencies
Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation
Performs other duties as assigned

Equipment Operated: Range of IT equipment and supplies, including computer hardware/software, fax machines, copiers, printers, and telephones.

Work Environment: Position is primarily in a well-lighted office environment. Frequently in tight, poorly-lighted and small areas. Occasional evening and weekend work and some travel.

Physical Requirements: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.

Repetitive movement of hands and fingers – typing and/or writing
Repetitive standing, walking, stooping, kneeling or crouching
Repetitive movement climbing ladders
Reach with hands and arms
Frequent lifting up to 50 pounds

JOB TITLE: Medical Billing Supervisor
DEPARTMENT: Billing
FLSA: Full-Time; Salaried/Exempt
DURATION: Open Until 08/11/2022
HIRING RANGE: $45,000 annually – $55,000/annually

Vaccination against COVID-19 is mandatory at our organization unless you are approved for an accommodation due to a religious objection or ADA covered medical condition. The organization will also review medical recommendations for a delay in vaccination or for other contraindications to vaccination.

POSITION PURPOSE:
Oversee Billing Department and the preparation and billing of all third-party claims to appropriate payers timely and accurately within reimbursement guidelines. Supervise billing staff, plan their schedules, and monitor output to ensure accuracy in coding, write-offs, billing charges and the satisfaction of HIPPA, state and federal regulations, Medicare, Medicaid and private insurers’ guidelines and requirements. Assure all payments are received in a timely manner and all receivable data for general ledger reporting purposes is documented. Update procedures based on frequently changing reimbursement guidelines and cross train staff in all duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Attendance during the normal work hours is an essential function of the job to ensure work goals are met and customers are served.
• Maintain updated written billing procedures.
• Ensure that written front desk and coding procedures are followed and updated to ensure adherence to HIPPA, Medicare, Medicaid, FQHC, HRSA, state and federal guidelines and regulations.
• Ensure that all claims, write-offs, and denials are recorded and processed in time for the month-end close.
• Ensure that a system exist to a) track claims billed versus paid b) follow-up on, investigate and resubmit denied claims.
• Evaluate and cross-train all billers. Ensure billers stay current on regulation, coding and procedures governing billing from Medicaid, Medicare, private insurers, state, and federal agencies.
• Assist with collection reconciliation and invoicing to ensure money received represents what patients should pay or should have paid. Ensure that the FMC LOG receipts and the EMR system balance.
• Provide Accounting with all third-party billing information.
• Work with Medical Assistants to ensure providers’ notes and procedure codes match and are in line with all payee requirements and Company Policy & Procedures.
• Store and maintain all billing records for audit purposes.
• Provide assistance to clinic staff, grantors, vendors, and auditors upon request.
• Ensure that the sliding fee is administered in accordance with HRSA guidelines.
• Ensure that payments to all third parties are accurate and timely.
• Other duties as assigned by the Billing Manager and CFO.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: College degree preferably in Health Administration or Accounting, with 3+ years of verifiable medical billing and coding experience; Medical Billing/Coding Certification thru AAPC/AHIMA is required; 3+ years supervisory/managerial experience preferred.

LANGUAGE SKILLS: Ability to read and interpret documents such as procedure and billing manuals. Must have the ability to write routine reports and correspond using proper English.

MATHEMATICAL SKILLS: Ability to analyze and calculate figures and amounts such as discounts, sliding fees, estimates for bad debt allowances and amounts to be collected.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in a changing environment. Must have the ability to interpret legal documents and requirements issued by Medicaid, Medicare, HRSA, FQHC, state and federal agencies.

COMPETENCY/SKILLS REQUIREMENTS: Competency required in the areas of verbal and written communications, providing leadership and direction, organization, teamwork, being a self-starter, timeliness, and accuracy, and proficient at Microsoft Office and billing systems.

OTHER SKILLS AND ABILITIES: Must have good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment. Good analytical and accounting skills be detail oriented and have a sense of personal responsibility for your work performance and a professional attitude. The ability to work without constant supervision and strict adherence to policies and procedures is a must.

EQUAL OPPORTUNITY EMPLOYER
OIC, Inc. is an equal opportunity employer. OIC, Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, political affiliation and/or any other status protected by law.

DIVERSITY STATEMENT
OIC, Inc. is committed to valuing all people throughout our organization, regardless of background, lifestyle, and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our patients, are essential to fulfilling OIC, Inc.’s vision and goals.

https://www.econdev.org/
https://www.rockymountchamber.org/

Send Resumes to hrinfo@oicone.org

Due to the volume of applications received, please do not contact the OIC Human Resources Department to check the status of an application, as we will be unable to provide this information over the phone. All applicants will be reviewed and those deemed most qualified will be contacted for interview. Jobs will be open for a maximum of 30 days from initial posting.

Thank you for your interest in employment with OIC, Inc.

Position Summary:

The primary purpose of the Human Resources Director is to plan, direct, administer, promote and implement quality human resource policies, procedures and standards throughout the entire organization. It is the ultimate responsibility of the Human Resources Director to oversee human resources staff, personnel practices, recruitment, and onboarding. Responsible for high-level negotiation such as payroll vendors, benefits, 401K, etc. This position is ultimately responsible to ensure the organization and department are in compliance with all federal, state and labor laws. Serves as a Senior member of the Management Team.

Job Responsibilities:

Directly over-sees all Human Resource functions including HR staff: HR Generalist/Payroll Specialist and Talent Acquisition Specialist. (not conclusive list)
Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health, benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.
Manages human resources operations and staff in the area of recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
Organizes and designs appropriate staff development activities and trainings.
Develops human resources operations strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
Identifies and clarifies issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
Directs staff in relations to hiring, termination, disciplinary action, performance evaluations and employee performance action plans.
Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
Directs organization in the area of new trends for managing, training evaluating current practices.
Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Directs, evaluates and implements necessary strategies for the onboarding process of new employees.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Monitors and implements strategies for decreasing employee turn-over and increase employee satisfaction. This requires close engagement with the ERC (Employee Relations Committee) to evaluate employee needs.
Education:

Job duties require the equivalent to a four-year college degree in business administration, marketing or any other degree related to the operations of an organization with specific training in personnel management, human resources, marketing, labor law or related field. A combination of education and experience may be considered. Master’s Degree and/or Certification in Human Resources is a plus.

Experience:

Minimum three – five years of experience in human resource management or leadership. Familiar with all state and federal compliance regulations and standards. Experience in high level negotiation of benefits, 401K, payroll and training, etc.

Overview:

Under administrative review, provides preliminary leadership in the overall administrative direction and coordination for policies, procedures, and programs for the TAPM clinical staff. Assists with management of financial resources in order to achieve patient outcome, as well as to promote professional development and coordination of the TAPM clinical staff. Ensures optimum utilization of facilities, space, information systems and manpower within the accomplishment of the clinic objectives.

Responsibilities:

Provides administrative direction and coordination in the formulation, interpretation, and administration of current and long rage policies, procedures, and programs (in collaboration with the Medical and Executive Directors of TAPM).
Ensures the delivery of nursing/patient care in accordance with education/experience, established policies and procedures, licensure/certification requirements.
Monitors/evaluates competencies of nursing support personnel.
Oversees schedules, task assignments, and allocations of manpower, space, and equipment to ensure conformance with departmental commitments, as established by individual sites lead nurses.
Facilitates/monitors clinical functions/care, patient flow management, and development of procedures to ensure patient/family satisfaction.
Follows fiscal requirements for clinic and prepares/maintains budgetary recommendations; monitors, verifies, and reconciles expenditures.
Coordinates, compiles, and maintains variance analysis and action plan reports, as requested.
Supervises and coordinates the clinical staff in various personnel functions, including, but not limited to hiring, orientation, performance appraisals, promotions, disciplinary actions, attendance.
Provides preliminary leadership in the development, coordination, and successful outcomes for assigned clinical or departmental programs.
Identifies and facilitates ongoing clinical staff training needs.
Establishes and maintains an effective Quality Improvement Program.
Collaborates and participates in the coordination and evaluation process of the Quality Assurance Program.
Designs, facilitates, and monitors TQM training and education for the clinical staff.
Participates in multi-disciplinary teams with member hospitals and county agencies to assure/improve continuum of quality care.
Promotes team, system, and organizational goals; maintains patient confidentiality and provides superior customer service.
Performs direct patient nursing duties (see Registered Nurse job description) when filling in for staffing shortages or when requested by Medical Director.
Abides by all company policies regarding safety/health rules and regulations.
Adapts to various situations and adjusts to shifting priorities.
Performs other duties as assigned.
Preparation and Training:

Job duties require a four-year degree in a nationally recognized/accredited Registered Nursing Program (BSN), plus additional broad knowledge of a specialized or technical field equivalent to at least three years of additional professional training (Masters degree preferred). Must have a working knowledge of data processing equipment, computers, telephones, and such typical office machines and equipment. Must maintain effective written, oral, and interpersonal communication and English skills. Must maintain current North Carolina RN License, CPR certification, Venipuncture Certification, IV Certification, and a valid NC driver’s license for occasional outside travel. Must also be certified to perform routine health screening physicals on the pediatric population and/or attend state-approved training for this certification within one year of employment with TAPM.

Experience:

With the above skills, education, at least three years of previous clinical experience (preferably in ambulatory, family medicine, or adult medicine), and with additional progressive management experience, it would take approximately 3-5 years to become proficient with the policies, procedures, and protocol utilized by Triad Adult and Pediatric Medicine.

Position Summary:

The Practice Administrator is a key member of the Triad Adult and Pediatric Medicine (TAPM) Practice Management Team. This position works with the Clinical Leadership team to provide administrative direction and coordination for policies, procedures, and programs at the clinical site(s). Jointly accountable for the management of clinical and financial resources in order to achieve patient outcomes, as well as to promote professional development and coordination of the TAPM clinical staff. This exempt position will provide leadership, direction and administration of operations to ensure accomplishment of clinic/organizational objectives. Responsible for directing, supervising and coordinating the overall operation of the clinic and staff.

Responsibilities:

Provides overall administrative and leadership for site operations
Supervises all ancillary staff including but not limited to Patient Services Staff
Coordinates daily work schedules for patient services and clinical staff (including MDs, NPs, and other specialty providers) in conjunction with other members of the Management Team.
Create task assignments, manage records, order supplies, attend meetings, contact insurance companies and patients.
Contributes to creating and maintaining a diverse workplace.
Develops and recognizes staff through coaching, training, appraising and counseling.
Project management and involvement in multi-disciplinary teams with Community Liaisons, Quality Improvement Team, and outside agencies, etc.
Research and document patient complaints/grievances.
Supervises and coordinates the patient services and clinical (providers) staff in various personnel functions, including, but not limited to hiring, orientation, performance appraisals, promotions, disciplinary actions, attendance, and vacation schedules in joint deliberation with TAPM leadership where appropriate
Responsible for coordinating a safe work environment by ensuring timely arrangements for building and/or equipment repairs/maintenance.
Ensures documented referral protocols are followed, which includes patient/family orientations with prepaid medical programs.
Coordinates clinic flow by effectively communicating patient demand to the site’s team and effectively managing those systems needed to ensure that patients’ needs are met.
Budget Management – prepares/maintains budgetary recommendations; monitors, verifies, and reconciles expenditures
Ensures the efficient and effective operation of the site, while meeting the needs of patients and ensuring smooth processes for the site’s team.
In conjunction with the Clinic Management Team members, assures adequate patient volume to meet organizational budget needs.
Reports all managed/reconciled charges, receivables, and deposited monies, and any potential discrepancies; maintains petty cash to the Finance Director and Accounting Department.
Maintain an awareness of federal, state and local legislation that may impact the GCCN. Communicate this information in a timely manner to the GCCN steering committee.
Qualifications:

Four-year degree in Business Administration, Health Care Administration or related field. A combination of education and experience will be considered.
Must have general computer experience and Electronic Healthcare experience
Proficient with computer/programs (Microsoft Word, Excel, PowerPoint, etc.)
Must possess good oral, written, communication, and interpersonal skills.
Must have and maintain NC Driver’s License.
Minimum of 2 years previous supervisory/management experience in a related field; and/or 5 years previous experience working in a medical practice with exposure to billing services, policies, procedures, and practice protocols.
Possess self-confidence, self-control and character to deal with situations well and positively.
Commitment to “Customer First” mentality supporting the needs of the patient and the organization
Demonstrate financial acumen and fiduciary responsibility
Has a personal pledge to high standards of efficiency, correctness, dependability, and to delivering outstanding customer service. Committed to advancing to higher levels of skill by continuing education, applied standards, and performance benchmarks.
Connects well with others. Actively listens to the questions and concerns of others, understands others on an interpersonal level; responds to others in a timely and appropriate manner.
Demonstrates the need for change; adapts to changing circumstances, sets change in motion when necessary.
Must work well with a wide range of people as well as independently.
Ability to resolve conflict in a diverse culture.
Must be a critical thinker and possess the ability to analyze situations for system resolutions
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

We are looking for an experienced bilingual (Spanish) front office representative with medical electronic medical record experience to join our growing team!

Greensboro & High Point locations

Greets and registers patients, verifies and updates patient information
Updates insurance information and scans insurance cards into our electronic health record
Informs patients of payment/financial responsibilities
Answers incoming telephone calls and expedites to proper individual
Documents triage calls
Maintains the waiting area in neat and orderly fashion
Schedules recheck and follow up appointments
Assist medical records, as needed
Minimum Qualifications:

High School Diploma or Equivalent
Proficient in English and Spanish, oral and written
Computer Experience
Microsoft Office a plus
Electronic Health Records experience
Experience answering multi line phone system
Must have front office experience in a medical setting working with patients
Must maintain a current NC Driver’s license for occasional outside travel

FRONT OFFICE ASSOCIATE – WILSON COMMUNITY HEALTH CENTER

This position supports the Mission, Values, and Vision of Carolina Family Health Centers, Inc. Under the direct supervision of the Front Office Supervisor, the Front Office Associate will interact with our patients in a courteous and professional manner in person or by phone. The position will also serve the patient and the Center by providing scheduling, reception, registration, and exit services.

Minimum Qualifications:
High school diploma or GED.
Bilingual in Spanish.
Minimum two years of experience in a similar environment.
Must be detail oriented and organized, with the ability to multi-task.
Effective communication and interpersonal skills.
Team oriented.
Basic computer skills.
Familiarity with medical terminology is preferred, but not required.
Physical Requirements:
Majority of the time spent sitting, data entry, some walking, reaching, and minimal lifting
As a Medicaid/Medicare facility, Carolina Family Health Centers must comply with the Federal COVID-19 vaccination mandates. Therefore, as of January 27, 2022, new and existing employees to have received, at a minimum, the first dose of the primary series (Moderna or Pfizer) or a single dose COVID-19 vaccine (Janssen), have requested a lawful exemption, or been granted a lawful exemption.

FRONT OFFICE ASSOCIATE – FREEDOM HILL COMMUNITY HEALTH CENTER

Freedom Hill Community Health Center is hiring for a Front Office Associate!

As the Front Office Associate, you will interact with patients in a courteous and professional manner in person or by phone. You will also serve the patient and the Center by providing scheduling, reception, registration and exit services. Our center is located approximately five miles from the Downtown Tarboro area.

Minimum Qualifications:
High school diploma or GED.
Basic computer skills.
Minimum one year of experience in a similar environment.
Ability to communicate effectively both written and verbally.
Must be detail oriented and organized.
Familiarity with medical terminology is preferred, but not required.
Bilingual in Spanish, is a plus.
Physical Requirements:
Frequent sitting, occasional bending, stooping, lifting, reaching forward and overhead.
May occasionally be required to lift office equipment and paper, usually not exceeding fifty pounds.
Frequent computer work.
As a Medicaid/Medicare facility, Carolina Family Health Centers must comply with the Federal COVID-19 vaccination mandates. Therefore, as of January 27, 2022, new and existing employees to have received, at a minimum, the first dose of the primary series (Moderna or Pfizer) or a single dose COVID-19 vaccine (Janssen), have requested a lawful exemption, or been granted a lawful exemption.

FRONT OFFICE ASSOCIATE – MEDICAL – HARVEST FAMILY HEALTH CENTER

Harvest Family Health Center is hiring for two Front Office Associate – Medical, one opening bilingual in Spanish requried.

You will interact with our patients in a courteous and professional manner in person or by phone. You will also serve the patient and the Center by providing scheduling, reception, registration, and exit services.

Minimum Qualifications:
High school diploma or GED.
Bilingual in Spanish is requried for one position.
Minimum two years of experience in a similar environment.
Must be detail oriented and organized.
Basic computer skills.
Familiarity with medical terminology is preferred, but not required.

Physical Requirements:
Majority of the time spent sitting, some walking, reaching, and minimal lifting.

As a Medicaid/Medicare facility, Carolina Family Health Centers must comply with the Federal COVID-19 vaccination mandates. Therefore, as of January 27, 2022, new and existing employees to have received, at a minimum, the first dose of the primary series (Moderna or Pfizer) or a single dose COVID-19 vaccine (Janssen), have requested a lawful exemption, or been granted a lawful exemption.

FRONT OFFICE ASSOCIATE – CALL CENTER – HARVEST FAMILY HEALTH CENTER

Harvest Family Health Center is hiring for a Front Office Associate – Call Center!

You will interact with our patients in a courteous and professional manner in person or by phone. You will also serve the patient and the Center by providing scheduling, reception, registration, and exit services.

Minimum Qualifications:
High school diploma or GED.
Bilingual in Spanish is a plus.
Minimum two years of experience in a similar environment.
Must be detail oriented and organized.
Basic computer skills.
Familiarity with medical terminology is preferred, but not required.

Physical Requirements:
Majority of the time spent sitting, some walking, reaching, and minimal lifting.
As a Medicaid/Medicare facility, Carolina Family Health Centers must comply with the Federal COVID-19 vaccination mandates. Therefore, as of January 27, 2022, new and existing employees to have received, at a minimum, the first dose of the primary series (Moderna or Pfizer) or a single dose COVID-19 vaccine (Janssen), have requested a lawful exemption, or been granted a lawful exemption.