Nurse Manager

Division: Clinical
Department: Clinical
Position Title: Nurse Manager
Reports To: Chief Medical Officer
FLSA: Exempt

Population Served: United Health Centers (UHC) provides access to high-quality, affordable, comprehensive healthcare for all individuals and families, regardless of their insurance status or their ability to pay.

Summary: Ensures the UHC medical centers remain financially sustainable while delivering good customer service. Makes key business decisions and oversees day-to-day clinical operations. Works to expand medical centers to make it more profitable and better meet the needs of the local community.

Clinical Nurse Manager Job Duties:

• Provides twice a month training for CMAs and updates clinical skills.
• Goes over monthly performance improvement for CMAs.
• Reviews inventory for things like vaccines, medical supplies and medications
• Reviews provider schedule daily to ensure appropriate scheduling and decrease errors and assist with patient triage at front desk.
• Assist CMO, QI/QA nurse with patient complaints and offers feedback and solutions.
• Contacts hospital liaison to coordinate patient schedule post hospital or ER discharge.
• Perform weekly huddle with CMAs and shares organizational announcements.
• Will provide backup in event of staff shortage.
• Assist MAs with proper documentation of all metrics.
• Assist medical records with expediting request and ensuring documentation is in patient’s chart prior to visit.
• Works with physicians and providers to develop business strategies and patient services.
• Designs and implements workplace procedures.
• Liaises with general practitioners, nurses, and other medical practice employees to ensure they have necessary support.
• Manages practice and department budgets.
• Oversees daily practice operations, including appointment scheduling, billing procedures, debt collections, cleaning, security, and occupational health and safety.
• Leads a team made up of medical secretaries, receptionists, and records staff.
• Controls the supply of medications and medical equipment.
• Manages patient records and IT system.
• Evaluates appointment procedures and patient services.
• Recruits, trains, and supervises new clinical administrative employees.
• Recruits new patients.
• Interacts with patients and gains customer feedback about the practice.
• Addresses patient complaints in a compassionate and timely fashion
• Manages the production of patient brochures, newsletters, and other correspondence.
• Monitors practice’s progress in meeting government targets

Administration and Oversight
• Track staff TB screenings and CPR certification to ensure clinic follows all State and Federal regulations.
• Maintain order and track medical supplies for the inventory order of office supplies.
• Responsible for the completion and coordination of incident reports for the clinics.
• Conduct the annual maintenance review of all medical equipment and make recommendations to Chief Medical Director.
• Schedule pharmaceutical rep/vendor appointments for the clinics.
• Track patient data for quality initiatives as required.
• Coordinate patient quality survey with corporate compliance and Administrative.
• Attend internal and external meetings on behalf of the Medical Director as directed.
• Other Duties as assigned.

Non-Essential Job Functions
• Attend and participates in staff meetings and in-services as assigned.
• Adhere to and support UHC’s policies, practices and procedures.
• Accept assigned duties in a cooperative manner and perform all other related duties as assigned by supervisor.
• Work scheduled shifts.
• Serves as liaison between clinical staff and other areas within the facility at large, and as an advisor to other disciplines.
• Formulates, interprets, and carries out practice policies and resolves operational problems and keeps lines of communication open with clinical staff and physicians to ensure high productivity.
• Assist with the development of policies, procedures, and protocols for operations and personnel systems and objectives.
• Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and Works closely with administration in developing and operating within defined departmental budget.
• Provides statistical data and reports.
• Coordinates the purchase of medical supplies, drugs and other office supplies.

Clinical Nurse Manager Skills and Qualifications:

• People Person, Strong Oral and Written Communication Skills, Problem Solving Skills, Organizational Skills.
• Leadership Skills, Management Skills and Experience.
• Knowledge of Relevant Software, Computer Literacy, Budgeting Skills, Accounting Skills and Analytical Skills.
• Ability to Work as Part of a Team.
• Health and Safety Knowledge.
• Bachelor’s or Master’s Degree in Business or Health Management
• Registered Nurse Degree

United Health Centers is an Equal Opportunity Employer